Refund and Return Policy
Effective Date: October 25, 2024
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Return Policy below.
1. Returns
You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items (such as skincare or cosmetics) for hygiene reasons
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you need to exchange an item for the same item, send us an email at into@novatechnova.com and we will guide you through the exchange process.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
- Email: into@novatechnova.com
- Phone: 336-922-4307
- Address: 5493 Robinhood Rd, Winston Salem, North Carolina
Thank you for shopping with us!
